Whatsapp Business Message Trend In India

The Trend of WhatsApp India in Businesses

Haven’t you downloaded WhatsApp yet? If not, then what are you waiting for! The biggest change over that occurred in the messaging world was when WhatsApp was discovered.

Over time, it has become the most popular app used by people all over the world for texting and managing businesses. This social messaging application was acquired by Facebook at a cost of $19billion in 2014. It later became the world’s fastest-propelling communication application.

It later became the world’s fastest-propelling communication application.

By January 2015, over a billion people around the globe became regular and agile WhatsApp customers. The WhatsApp India application used by the customers shared over 800 million images and 120 million videos every day. In the country of India, the application has become more renowned than Facebook and even the labors are on it. It has already taken over the SMS feature and is rapidly becoming the foremost means of communication.

As the casual messaging grew over WhatsApp, developers also developed WhatsApp business account for carrying out all the business applications This was the feature, all would have been craving for business.

Whatsapp Business Message Trend In India bulk whatsapp  business messaging.

The WhatsApp business message connects thousands of clients & firms that are already working with personal WhatsApp accounts. The firms are using the WhatsApp for generating leads, managing customer-client relationships and customer care services.

So, just think of taking all the existing WhatsApp texts out from the personal space, & and start with the WhatsApp Business Account through the app of WhatsApp business or API? All the techniques and prospects of bulk WhatsApp marketing is well-taken care by SMS provider named Mobonair, which is persistently working in this field to aid marketing practices for firms and enterprises through its promotional messages and transactional message services.  

How to use WhatsApp in businesses?

Here are the methods by which Mobonair aids the customers to use WhatsApp in their businesses.

1.The usage of WhatsApp for the communication with team

As soon as any firm develops a new method or tool for the company benefits, the implementation requires internal communication with the team. But, what happens is that employees tend to neglect the official emails regarding the new tools. However, if the service is given through WhatsApp business message many would react to it as they regularly remain online on WhatsApp.

The best part about WhatsApp is the ability of it to indulge everyone to use it without any pre-requisite training. The other advantage is that one doesn’t require to ask the team management for checking the WhatsApp again and again. Mobonair ensures the formation of groups related to Sales & Marketing on WhatsApp and follows instant messages which don’t require any email. The services are quite fast and easy to use. Through WhatsApp Web, it becomes relatively easy to enter messages via a web browser.

2.    The usage of WhatsApp for communication with customers

It is well researched and known fact that follow-ups on WhatsApp are more effective than telephonic calls and tend to bring more success to a firm. As no one likes to receive calls from numbers that are not known, the customers are more likely to reply to personal messages through WhatsApp anytime they are online.

The business account feature of WhatsApp brings great level of customer coordination and engagement. Apart from that, it provides an opportunity to be informal and be in the personal space of the clients. Like for an example, a firm sends a quotation to the potential customers but haven’t got any response from them, in that case, you would call them or forward a mail through a formal language.

But with growing times, the trend has changed and if you just reply with a message on WhatsApp knowing for the status, it might turn out to be more effective. By this, many small firms have grown over time and even they use WhatsApp for announcing creative offers & sending wishes to their clients. The WhatsApp’s voice feature also allows interacting with international customers.

3.     24 X 7 customer support through WhatsApp

WhatsApp India is a great option for supporting customers at a large magnitude. The clients always try to send a text through WhatsApp in place of calling at the helpdesk or issuing a ticket. Mobonair, a chat development platform encompasses the use of WhatsApp for supporting the clients whenever needed. Many product consultations and detailed study can be easily accomplished over WhatsApp.

Even, the new businesses which provide tools & API facility are setting up a support system for customers via WhatsApp. However, the offer made to customers through WhatsApp can be a good option for only some of the firms but still, it can be used as a means to contribute to marketing strategies.

For telecommunication firms, it may not be a feasible option to reply to every text of WhatsApp & hence many companies may not prefer it. So, select the WhatsApp business account as a means of support to the customers in the case if the firm is having quite less number of requests.

4.     WhatsApp messages for Marketing strategies & Promotional messages

WhatsApp has been realized as a powerful tool for marketing any kind of product. It is a single platform for directly communicating with the listeners. One can use the WhatsApp application for sending images, audios, video clips for the products and texts around the globe. There is a very little restriction on WhatsApp qualities in comparison to an SMS or Email and chances of delivering are also high. This doesn’t state that companies should create a nuisance with the customers through WhatsApp messages.

However, one should use the WhatsApp for connecting with the existing old customers in place of trying with the new users. No one likes the messages popping from the unknown sources and if one gets a really exciting response then, they need to come up with the great ideas for promoting the business through WhatsApp.

Many FMCG companies like Colgate call for people for sending photos of them with smiles through WhatsApp which promotes the brand and gives a lucrative option to win exciting prizes.

5.     Developing the requirement of WhatsApp business message

Many firms are building new ventures through WhatsApp as a place to flourish their business in an affordable way. Let’s have a view at the usage of WhatsApp which gives an idea for the projects of firms.

WhatsApp for ordering food

Many local restaurants & hotels are catering to the services of delivering food options using a WhatsApp message through menus and payments after order. Even the payment receipts can also be downloaded through the WhatsApp. Customers can coordinate very easily through WhatsApp.

Consult for medicines

Many doctors are now offering medical benefits and offer on WhatsApp. However, it is still not able to replace the in-person visit but one can anytime message the doctor and talk about the general medical queries. Also, the medical retails now consider the photos of the doctor’s prescription and deliver the medicines.

Public Services

Many government departments are now bulk WhatsApp messaging for coordinating with common citizens for any sort of notification and important updates or complaints. The Transport Corporation is giving a bus helpline facility through WhatsApp. The service is readily accepted for numerous complaints and problems from bus passengers.

Difference between promotional and transactional SMS

Both transactional and promotional SMS can be sent via WhatsApp business accounts with the aid of the Mobonair Chat Messaging Plan. So, let’s see the difference between both types of messages.

Mobonair provides a service of promotional messages which provide instant permission for transferring bulk SMS to many users in no time. The gateway services of Mobonair allows promoting the services and products to the clients with ease. The feature of instant messaging provides the delivery reports for analyzing the time lapsed and a number of messages sent to the client.

These promotional messages are sent by default to the receiver for clients who need to spread their services and aid people in updating their customers or receive new clients or leads. There are 3 gateway methods to deal with the clients and it needs only non-DND numbers to function.

Mobonair does not settle for low quality with the customers in accordance with the pricing instant delivery. It also aids you in sending SMS to the benefitted customer base. The customers are targeted on the basis of their wealth, age, gender, place, work station, etc.

Mobonair offers different services like transactional & promotional messages which are needed for bulk messaging by firms or enterprises.

All these methods of digital services are used for critical messages like alerts for shares, transaction alerts of banks, college, and school reschedule SMS, important marked events, SOS emergency situation alerts, etc.

The beginning of online deliveries is also regulated with the transaction done by the customer like signing up on the app, confirming the order, order delivery time and many more.

Mobonair is having 5 determined gateway systems and 1 back up the gateway for the top priority clients that invest a huge sum of money.

Mobonair is a leader in high priority messaging service and its clients really like its transactional message service.

It provides DND open system for the service with an option to opt for keyword-based systems & templates for the white list system. Mobonair does not charge any security deposits from the clients.

The services are timely delivered to both the DND and non-DND numbers with a set of 6 character ID. The features of the transactional message by Mobonair are similar to the promotional messages service as seen above.

Hence, use the WhatsApp business messages to good effect for taking businesses to the next level.

Bulk SMS App Services & Features

bulk sms app  bulk sms services bulk sms service provider  online sms provider

Bulk SMS has been a new trend in the field of promotions. No matter how advanced the generation has been moved, we will always find SMS as an effective way to make sure that the audience is aware of your services and products. Sending thousands of messages can feel like a hectic task, but what if I told you that you can handle this task with your mobile device through a single touch. Apart from this, what if I told that it is a free bulk SMS app, now that sounds great.

Today we will be talking about the bulk SMS app, which allows you to deal with your promotions.

Mobonair Wireless

It has been one of the best places for bulk SMS. It holds the first position because of great customer feedback for the company, also the rates are quite less than those other companies. The company terms themselves as the leader of bulk SMS service and they are also able to prove that they are the leaders. Mobonair Wireless has allowed the various company in terms of increasing sales and customer relations. It has very high delivery rates and various gateway routes for various operators. This company is the best one to help your business deal with bulk SMS services.

Features of Mobonair Wireless

  • SMS credits have a validity of infinity, which means it will never expire
  • Instant approval of Sender ID and that too without any documents
  • A great support team will be available to help you for 24 hours
  • It can also help you to deal with SEO services, and website designing, hence you do not need to look for multiple service providers for multiple tasks
  • You will deal with a simple and user-friendly interface, making it easy for you to adjust
  • Schedule SMS service is available which allow a user to send the SMS at their desired time
  • The payment rates are quite comfortable while comparing to similar other companies

Bulk SMS Software

While talking about the bulk SMS app for android, Bulk SMS Software is the name that comes in my mind. Being one of the popular and trusted application, Bulk SMS Software holds a reputation in the world of free SMS app for android. Having an app for bulk SMS, it becomes really easy. It allows you to connect with your audience at any desired time. Mobile devices are one of the elements which are equipped by almost every single individual hence it is flexible to handle the bulk SMS with your fingertips.

Features of Bulk SMS Software

  • It supports all the network operators
  • It supports both local and international numbers
  • No internet connection is required, allowing you to deal with bulk SMS even in any remote area
  • Contacts can be loaded from both Excel and txt file
  • It can broadcast both group and individual messages
  • Supports every android device

Bulk SMS Sender

Bulk SMS Sender is another popular bulk SMS android app. It is a powerful tool that also occupies less space in our memory. This bulk SMS app allows you to send a massive number of SMS through the carrier networks to every single contact that has been enrolled in a Text input file. It is a great promotion tool to send a big number of messages. You need to add the numbers in a text file after which the application reads the file and starts sending the message to every single number.

Features of Bulk SMS Sender

  • It is easy to use
  • The process of sending messages to a big list can be done on your fingertips
  • You can get the details even while the process is being executed

Regarding any new suggestion for the application, you can simply send an mail to the team, and they will reply to you within a very short period.

Atomic SMS Sender

Atomic SMS Sender is an online application allowing you to send the massive number of messages from your computer or mobile devices. It supports more than 200 countries with more than 700 operators. Generally, the rates are enclosed looking over the number of messages and also on the monthly traffic, offering 10 free SMS at the initial stage for the trial version. It also gives you the privilege if you do not want to receive any messages from the team.

Features of Atomic SMS Sender

  • SMS can be sent over any language in any country
  • Support of SMS spoofing for various countries and carries.
  • Unlimited messages can be sent
  • SMS Scheduling option is available if you want to send the messages at a particular time or schedule
  • Users get a proper delivery report
  • Messages can be sent in GSM alphabets as well as Unicode Alphabet
  • Almost every single time the messages get delivered within 30 to 40 seconds
  • Its API allows the support of other applications

My SMS Mantra

It is a software used for bulk SMS service. Users can deal with the bulk SMS process through Excel plugins. Once you download and install the Excel plugin, you can easily be connected with your customers through SMS. Generally, the rates offered by the company is by the types of messages whether it is promotional or transactional messages. You can easily download this software in your Windows operating system.

Features of My SMS Mantra

  • You can easily deal with both single and bulk SMS through your Excel
  • Its API allows you to swiftly interface with other applications
  • It provides you the option of group SMS sending functionality
  • It allows sending more than 20,000 messages within a single minute
  • You can look over the SMS delivery reports
  • The set-up process is free and you won’t be charged any extra amount in terms of hidden cost
  • The Mantra Communicator allows message passing in two ways
  • You also get the facility of SMS scheduling
  • You will be provided free technical support

Conclusion

Bulk SMS messages for promotion or marketing purpose has become the trending strategy. The above applications allow you to deal with bulk SMS by some clicks. While talking free SMS app download, the above are the tools which always comes in my mind. Though some of the service providers are charging a bit amount of you, the cost is too low that it is close to free. If you are looking for bulk SMS app, then the above-mentioned apps can be the best for you. We have not only mentioned the apps but also mentioned some software that you can easily download to your computer, making it versatile for both mobile and computer users.

Bulk SMS Software India

There are so many Bulk SMS Software India currently who offer the bulk SMS software India for both startups and established business. It is too hard to select among the service provider as a startup it according to me uses the SMS service for creating brand awareness and communicating the general public through SMS. But to use this type of Services and select the Best Bulk SMS Software Provider Company in India among the different the Bulk SMS service provider company is not as simple as a child’s play. One Should Always need to consider both pricing as well as quality in a similar way. As We Are Involve in digital marketing services from past three years and we have seen many startups initially considering the low pricing factor and completely ignoring the high-quality service level which led to huge disaster for the business in the initial phase. Thus We Always Should Prefer the SMS service provider who provides high quality, hassle-free services at really affordable prices in India.

bulk sms software india bulk sms services bulk sms provider india

Bulk SMS Software India can be checked b on below points:

SMS Delivery Speed:   SMS Delivery is a parameter of the percentage of all outgoing deliver SMS. There is not any particular fixed time frame for measuring Message or text SMS but it should get delivered within 4 to 10 seconds on every valid and reachable mobile number. If SMS is not getting delivered within 10 seconds on the valid number, You must re-consider it before selecting that SMS gateway provider.

API Integration: Automation is a very important thing to save time and cost. Also, automation is most important to avoid human errors. our SMS APIs help business to automate text messages sent to vendors or end-customers. text SMS API must be simple, strong and easy to integrate into all codings.

Delivery ratio: SMS providers can play around with the delivery ratio in order to have higher profits. Since people generally send text messages in bulk, it becomes very tough to manually track the delivery and vendors take advantage of this only. So before using SMS services always make sure that you get complete transparency around delivery statistics and SMS delivery ratio it must be more than 97% delivery ratio on total valid and reachable mobile numbers.

SMS-Addon/Plugins: It is very hard to write code for all the actions, Some code must be re-usable. With e-commerce, there are some popular platforms like Magento and woo commerce where it should be an option of extension and plugin to enable SMS functionality. Also, SMS Gateway must have the option to get integrate with other platforms like CRMs/ ERP and similar platforms to save integration time and cost.

Security: Bulk SMS Route Interface should be highly secure enough to send Text SMS. You can check this factor before selecting the Text SMS gateway partner for your business.

Pricing: Everyone, like to get low-cost product/service with the best quality but Most of the time low cost, does not come with high quality. Good quality items always have a good price.

Technical Specification You Should Consider While dealing with bulk SMS Software India :

  • Associated operators
  • Throughput – to match your requirement
  • Interface features and stability
  • MIS capacity and efficiency
  • Service and Support quality
  • Experience in business
  • Authorized To Sell or not
  • Of-course the pricing

Reasons To Consider Bulk SMS Software India In Your Business

  • It helps for the fastest reaching the customers directly and ensures the delivery of messages to the targeted individual.
  • This is a low-cost solution and serves to be the significant choice of advertisement and marketing to promote business
  • It helps in creating brand  awareness about newly introduced products and thus approach huge numbers of potential marketers and customers in less duration
  • Businesses can send relevant text information to a specific group of customers in just a few clicks to go and thus save a huge amount of time
  • This will be the easiest executable marketing strategy
  • It can increase sales remarkably and generate repeat sales with good profit
  • It boosts up the exposure of brands among people
  • Enables sending highly customized text messages to the selected or group of customers, which is personalized too
  • It helps send value-added solutions at possible marginal cost and enables automatic relay of any important information essential for future projects
  • Business people can more potentially interact with individual customers or groups of the customer in a better manner that helps promote business.

Bulk SMS Software

There are so many Bulk SMS Software service providers in India currently who offer the bulk SMS software for both startups and established business. It is too hard to select among the service provider as a startup it according to me uses the SMS service for creating brand awareness and communicating the general public through SMS. But to use this type of Services and select the Best Bulk SMS Service Provider Company in India among the different the Bulk SMS service provider company is not as simple as a child’s play. One Should Always need to consider both pricing as well as quality in a similar way. As We Are Involve in digital marketing services from past three years and we have seen many startups initially considering the low pricing factor and completely ignoring the high-quality service level which led to huge disaster for the business in the initial phase. Thus We Always Should Prefer the SMS service provider who provides high quality, hassle-free services at really affordable prices in India.

Bulk SMS Software can be checked b on below points:

bulk sms software in india   bulk sms services

SMS Delivery Speed:   SMS Delivery is a parameter of the percentage of all outgoing deliver SMS. There is not any particular fixed time frame for measuring Message or text SMS but it should get delivered within 4 to 10 seconds on every valid and reachable mobile number. If SMS is not getting delivered within 10 seconds on the valid number, You must re-consider it before selecting that SMS gateway provider.

API Integration: Automation is a very important thing to save time and cost. Also, automation is most important to avoid human errors. our SMS APIs help business to automate text messages sent to vendors or end-customers. text SMS API must be simple, strong and easy to integrate into all codings.

Delivery ratio: SMS providers can play around with the delivery ratio in order to have higher profits. Since people generally send text messages in bulk, it becomes very tough to manually track the delivery and vendors take advantage of this only. So before using SMS services always make sure that you get complete transparency around delivery statistics and SMS delivery ratio it must be more than 97% delivery ratio on total valid and reachable mobile numbers.

SMS-Addon/Plugins: It is very hard to write code for all the actions, Some code must be re-usable. With e-commerce, there are some popular platforms like Magento and woo commerce where it should be an option of extension and plugin to enable SMS functionality. Also, SMS Gateway must have the option to get integrate with other platforms like CRMs/ ERP and similar platforms to save integration time and cost.

Security: Bulk SMS Route Interface should be highly secure enough to send Text SMS. You can check this factor before selecting the Text SMS gateway partner for your business.

Pricing: Everyone, like to get low-cost product/service with the best quality but Most of the time low cost, does not come with high quality. Good quality items always have a good price.

Technical Specification You Should Consider While dealing with bulk SMS Software :

  • Associated operators
  • Throughput – to match your requirement
  • Interface features and stability
  • MIS capacity and efficiency
  • Service and Support quality
  • Experience in business
  • Authorized To Sell or not
  • Of-course the pricing

Reasons To Consider Bulk SMS Software In Your Business

  • It helps for the fastest reaching the customers directly and ensures the delivery of messages to the targeted individual.
  • This is a low-cost solution and serves to be the significant choice of advertisement and marketing to promote business
  • It helps in creating brand  awareness about newly introduced products and thus approach huge numbers of potential marketers and customers in less duration
  • Businesses can send relevant text information to a specific group of customers in just a few clicks to go and thus save a huge amount of time
  • This will be the easiest executable marketing strategy
  • It can increase sales remarkably and generate repeat sales with good profit
  • It boosts up the exposure of brands among people
  • Enables sending highly customized text messages to the selected or group of customers, which is personalized too
  • It helps send value-added solutions at possible marginal cost and enables automatic relay of any important information essential for future projects
  • Business people can more potentially interact with individual customers or groups of the customer in a better manner that helps promote business.

CUSTOMER SERVICE SKILLS

Eight Customer Service Skills that  matters a lot

customer service skills

There are certain customer service skills that every employee must master if they are forward-facing with customers.

Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down.

Below are highly recommended fundamentals to master this incredibly important position:

Customer Service Skills

Patience

If you are dealing with your customers on a regular basis, be very sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they want — they’d rather get competent service than being rushed out the door!

Attentiveness

The ability to really listen to customers issues is so crucial for providing great service for n number of reasons.
To pay attention to every individual customer experience is not only important(watching the language/terms that they use to describe their problems), but it’s very important to be mindful and very attentive for every feedback that you receive.

Clear communication skills

Make sure you’re finding a problem at hand quickly; customers don’t need your life story or to hear about how your day is going. More importantly, you need to be alert about how some of your communication patterns translate to customers, and it’s best to err on the side of caution whenever you find yourself questioning a situation.

Knowledge of the Product

The top-performing employees in your company will work on having a deep knowledge of how your product works. Without knowing your product/service completely, you won’t know how to help customers when they run into problems.

Ability to use positive language

Sounds like soft nonsense, however, client service involves having the flexibility to form minor changes in your colloquial patterns. This can actually go a protracted manner in making happy customers. As for example:

Without positive language: “I can’t get you that product until next month; it’s back-ordered and inaccessible at currently.”
With positive language: “That product square measure offered next month.

I will place the order for you right away and check that that it’s sent to you as before long because it reaches our warehouse.”

Time management skills

Don’t waste time trying to go above and beyond for customers in an area where you will just end up wasting both of your time!

Tenacity

Call it what you would like, however, an excellent work ethic and a disposition to try to what must be done (and not take shortcuts) could be a key talent once providing the kind of service that people talk about.

Empathy

Perhaps fellow feeling — the flexibility to grasp and share the sentiments of another — is additional of a personality attribute than a talent. But since fellow feeling may be learned and improved upon, we’d be neglectful to not embrace it here. In fact, if your organization tests job candidates for client service power, you’d be exhausting ironed to seem for an additional essential talent than a fellow feeling.